Terms and Conditions of Service

Memorandum of Business

CHILDREN IN MIND – PSYCHIATRIC PSYCHOLOGICAL THERAPY AND TREATMENT SERVICE

The above-named service is your supplier and the representatives are Gary Catterall and Sunil Pulapaka.

And

THE CLIENT

Child/parent/carers

NAME of Representative

The client wishes to receive services in relation to their child or a child in their care.  Our services are provided face to face and on a remote basis.  We provide various interventions and services which will be discussed prior to assessments and services commencing.

This is a contract between the service and the client which is agreed as follows:

Index

1. Address - this means the addess of service delivery where our services will be. Unless agreed otherwise with the client.
2. Agreeing to the contract you accept the terms and conditions of the service.
3. Confidential information - shall mean all forms of communication, written, orally provided, and observed. Communications will be labelled as confidential.
4. Contract - is the agreement between us as service and client.
5. A contract period is the agreement and acceptance of the timeframe where we have agreed to deliver services. This can be open ended in situations.
6. Invoice - this means you will receive a written invoice for services. Invoicing will be agreed and accepted prior to services being delivered.
7. Data to deliver services - means we will need to gather data. This will be collected in a variety of ways; orally, written, documentation, working notes and manuals or other similar items.
8. Data controller - identifies the person processing your data who will determine the process for managing and processing your data.
9. Data sub processor - is anybody other than us who we need to communicate with regarding our services which are about the client.
10. DBS checks - is the Disclosure and Barring Service Checks people in the service have checked against.
11. Equipment - means any tools, apparatus, materials, questionnaires, electronic equipment which are used in a face-to-face location or on a virtual platform.
12. GDPR - means General Data Protection Regulation.
13. Personal data - means data regarding a living individual.
14. Price - means the price payable for services under the contract.

Purchase Agreement

1. We agree to provide the services identified in the contract. This will be provided in writing.
2. These terms and conditions are our contract between the service and you as the client. Should these terms, conditions, and contract be subject to and held by a court and if there are a client’s terms, these terms will not be superseded.

Cancellation

1. The client can cancel the instruction in writing within a 3-day time period.
2. Any cancellation notification received less than 3 days of service delivery will incur administration charges.
3. Non-attendance will be charged at full price per hour. The client should take responsibility to mitigate and inform the service of non-attendance.

Our Responsibilities

1. We will provide services as per our agreement, terms of conditions, contract, and acceptance.
2. We will comply with GDPR regulations.
3. Deliver services within our agreement of price with a payment date clearly defined in the invoice.

Insurance and Indemnity

1. The service professionals have the necessary insurance and indemnity to perform and undertake the services we are providing.
2. They have the necessary qualifications and have undertaken rigorous clinical trainings and are clinical experts to deliver the services agreed and accepted.
3. They are governed by professional governing bodies and use reputable insurance companies.

Pledge

1. We will work together and develop a positive working/professional/transparent relationship.
2. We will gather an understanding of the child/young adult’s needs and presentation. Our aim is to improve and assist our clients to lead fulfilled lives.
3. We are a service that learns from experience and finds resolutions to challenges/difficulties.
4. We will deliver specific and flexible interventions and approaches. We use informed approaches of different modalities/therapies, both psychological and medically.
5. The service defines diagnosis through the DSM-V.
6. We will communicate with you via different methods, face-to-face meetings, virtual meetings, written, orally and through other mediums.
7. No particular outcome of an assessment or intervention is guaranteed.

Confidentiality

1. Confidentiality will be constantly reviewed as a live aspect of our work. There could be situations where confidentiality will be broken depending on a disclosure, behaviour and overall safety and welfare for a client’s risk to self or others.
2. Professionals in the service are duty bound by a code of conduct and code of ethics of practice.
3. Your data will be kept securely using a digital records system which is the equivalent to the NHS. Communications we send will be done so using password protection on documents.
4. Assessments will be discussed with professions within the service and external to the service. Confidentiality will be respected within these discussions as the purpose is to provide you as the client with the best service possible.
5. Supervision/case discussions are an aspect of our professional compliance, regulation, and code of conduct.
6. There is a structure to how the service operates which is provided in appendix 1.

By signing this document, you agree to the terms and conditions of the service and accept this is a contract of services and you are the recipient and are entering and accepting the terms and conditions as a contract.